Shipping policy

Shipping Policy

Effective Date: 7/8/2024

Thank you for shopping with us! We strive to provide you with a seamless shopping experience, and this shipping policy outlines how your order will be processed and shipped.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days after payment is received.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

Shipping Methods and Delivery Times

All our products are drop shipped by Amazon and other trusted drop shipping companies. As a result, shipping times and methods may vary depending on the supplier.

  • Standard Shipping: Estimated delivery time is 5-10 business days.
  • Expedited Shipping: Estimated delivery time is 2-5 business days, if available.
  • Overnight Shipping: Estimated delivery time is 1-2 business days, if available.

Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs processing, weather conditions, or other unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • You can view the shipping cost for your order at checkout before making a payment.

Tracking Your Order

Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

International Shipping

We currently offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

Shipping Address

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

  • Lost Packages: If your package is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.
  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will assist you with a replacement or refund.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at nate@taternater.com.

Thank you for choosing to shop with us! We appreciate your business and are committed to providing you with the best service possible.